How We Communicate With Clients
You may already be fielding calls from insurance adjusters and following up with doctors after an injury. Getting an answer from your own legal team shouldn’t become another task you have to chase.
At Riddle & Riddle Injury Lawyers, you have a dedicated legal team you can contact with questions or concerns throughout your case. We explain how to reach us from the start and help you understand what each development means for you, including when we need your input.
Our family-run North Carolina personal injury law firm has served injured people since 1985. Whether you have a question about an insurance letter or need to discuss a decision with your attorney, we want you to feel comfortable reaching out.
Our Client Communication Standards at a Glance
Before hiring a lawyer, you should know how you’ll stay in touch once your case begins. Here’s what you can expect when you work with our firm:
- A dedicated legal team: Your case is handled by an attorney, a paralegal or case manager, and support staff, giving you more than one person to contact.
- Phone, text, email, or video: You can communicate with our team in a way that works for you.
- Remote consultations: You can get started with a free, no-obligation consultation from the comfort of your home.
- Answers in plain language: We explain what developments mean for your case and when a decision needs your attention.
- Bilingual support: Our bilingual attorneys and staff help Spanish-speaking clients discuss their cases and get answers to their questions.
Every Client Has a Dedicated Legal Team
If your attorney is in court or meeting with another client, you still need someone to contact about a new medical bill or a question about your claim. At Riddle & Riddle, every client has a dedicated legal team with different responsibilities:
- Attorney: Provides legal advice and directs your case, including settlement negotiations and litigation when needed.
- Paralegal or case manager: Coordinates records and documents, keeps track of case information, and stays in touch with you about ongoing matters.
- Support staff: Helps with scheduling, paperwork, and other administrative needs.
Your team works together so information reaches the person who can address it. A case manager can help with a document request, while questions about a settlement offer go to your attorney.
You Can Communicate With Us by Phone, Text, Email, or Video
A phone call might work well for discussing a concern, while a written message gives you time to put your questions into words. You can stay in touch with our team through:
- Phone: Talk through questions or discuss a development in your case.
- Text: Send a message when you can’t step away for a call.
- Email: Share documents or send questions you’d like answered in writing.
- Video conference: Have a face-to-face conversation without traveling to an office.
Let us know how you prefer to communicate. You can use different methods as your needs change throughout your case.
You Do Not Need an In-Person Meeting to Get Started
If getting to an office is difficult, you can still speak with our team about your injury. Riddle & Riddle offers free, no-obligation consultations by phone, email, text, or video conference. No in-person meeting is required to get started.
You can contact us from home or another location where you feel comfortable discussing what happened. We’ll hear your concerns and explain whether we can help with your case.
Clear Communication Means Explaining What Comes Next
If an insurer makes a settlement offer, you need to understand what accepting it would mean before you decide how to respond. If we’re waiting on medical records, you should know why they matter to your claim.
Our team explains developments in that context, including:
- What we’ve learned and how it could affect your case.
- Which documents we need from you and how to provide them.
- What options you have at the current stage.
- When we need your input or a decision.
We also tell you when we don’t yet have an answer. For example, we might need more information about your recovery before assessing whether an offer accounts for future treatment. We’ll explain what remains uncertain and what we’re doing to address it.
We Keep Communication Plainspoken and Direct
If an insurance company says it “disputes liability,” you might wonder whether it’s blaming you or denying that its policyholder caused the accident. We’ll explain the insurer’s position and how we can respond based on the evidence.
The same applies to unfamiliar language in a court notice or a document we ask you to sign. We’ll explain what it means for you without assuming you’ve handled a legal claim before. If an explanation leaves you with more questions, please ask. You don’t need to know the legal terminology to tell us what’s on your mind.
Our Team-Based Approach Helps Keep Cases Organized
When you send us a medical bill or tell us your doctor has recommended surgery, that information needs to reach the people working on your claim. Our case managers and paralegals help organize those updates so your attorney can consider them during negotiations or case preparation.
Our investigators gather evidence while other team members request records and follow up on missing documents. Former insurance adjusters and professionals with North Carolina law enforcement backgrounds contribute to the case preparation behind our results (see disclaimer below).
Keeping those efforts coordinated helps us explain where your case stands, including what we’re waiting for before we can take the next step.
Bilingual Staff Help Make Communication More Accessible
You should feel comfortable describing your injury and asking questions in the language you know best. Riddle & Riddle has bilingual staff who help Spanish-speaking clients communicate with our legal team.
Let us know if you prefer to speak Spanish when you contact us. We can connect you with bilingual team members who can help you understand a document or discuss a concern about your case.
What Can You Contact Your Legal Team About?
You can contact your legal team with questions about your case or changes since you last spoke. If you’re unsure whether something matters, ask us. You don’t have to decide on your own what’s relevant to your claim. Reach out when:
- Your treatment changes
- Bills or documents arrive
- An insurer contacts you
- Your work situation changes
- You need an update
- Your contact details change
- A request is unclear
Free Case Review
If you’ve been injured due to someone else’s negligence, you shouldn’t have to carry the burden alone. Riddle & Riddle provides the support you need to seek a fair outcome.
Questions to Ask Any Personal Injury Firm About Communication
Who will answer your questions after you hire a lawyer? Asking about communication during a consultation can help you decide whether a firm’s approach suits you. Here’s how we answer those questions at Riddle & Riddle.
Why Communication Matters in an Injury Case
Your attorney needs to know whether you can’t return to work or your doctor expects you to require further treatment. Those changes can affect the compensation you pursue. In turn, you need to understand how your claim is progressing so you can make informed decisions.
Staying in touch also gives you room to raise concerns before agreeing to something you don’t fully understand. If a settlement offer leaves you worried about paying for future care, that deserves a conversation with your attorney.
Feeling comfortable speaking up matters throughout a claim. Clients who share their experiences with Riddle & Riddle can offer a perspective on that relationship beyond what we describe here (see disclaimer below).
Talk to Our Team About Your Injury Case
A consultation gives you a chance to ask about your injury claim and get to know the people who could represent you. Tell us what happened and what you’re concerned about. We’ll explain whether we can help and answer your questions about working with our team.
Call 800-525-7111 or contact Riddle & Riddle Injury Lawyers for a free, no-obligation consultation. You can speak with us remotely, with no office visit required.