New Client FAQs

1. Your case manager will periodically check in with you to see how your treatment is going or to update you on your case. If you have questions, concerns or updates in the meant time, please contact your case manager at your convenience.
2. All phone calls will be returned as soon as possible and usually within 24 hours. Please note that sometimes attorneys and staff are out of the office for more than a day so please understand and let another staff member know if you do not get a return call by the next business day and that you need a returned call as soon as possible.
3. All clients may schedule appointments to discuss their case with their attorney. You may walk-in without an appointment, but it is easier to ensure you are able to speak with your attorney if an appointment is made.
4. All clients are treated with the respect they deserve. You will be given the same courtesy as if you were a guest in our homes. This is good business and good manners.
5. All clients have the many resources of our firm on their side.
6. Most of our clients are individuals and not big businesses. We don’t represent insurance companies. We represent people. Our loyalties are not divided or split. We pledge our time, skill, talent and experience to helping our clients obtain just and fair compensation without undue or unnecessary delay.

The most important thing for you to focus on is your recovery, but there are several things you can do to help us handle your case:

1. Do not discuss your case or its value with anyone other than members of our firm, including Facebook or social media. If you have questions about social media, please see the FAQs directed towards this issue.
2. Please be mindful that the insurance company can hire private investigators to watch and report your activities. Please alert us if you think you are under surveillance.
3. Please refer all letters and phone calls to us.
4. Keep your case manager advised of the status of your medical treatment, and let us know when you have been released by your doctor.
5. Save all your medical bills and explanation of benefits (EOBs).
6. Provide us with a copy of all receipts for prescriptions or over-the-counter medications.
7. Keep a record of each hospital, doctor’s office or other medical providers where you are treated, examined or tested.
8. Keep a diary of significant events related to your case. This diary should include notes on the following:
   • • The facts of the collision
     • The pain you felt at the time of impact.
     • Statements made by you or the other drivers or witnesses.
     • Your physical limitations, pain and suffering and other problems resulting from your injuries, both at home and work. These notes should include those activities which you were able to do before the injury but unable to do after the injury.
     • Name of people who helped you or visited you while you were recovering.
9. Tell your doctors about your problems and follow your doctor’s instructions, especially concerning your level of activity, return to work, medications, return office visits, and additional treatment or tests.

Every case is different, and timing depends a lot on how long you are treating for injuries and how negotiations go. We cannot attempt to negotiate a fair settlement until you are done treating and we have all of your records and bills in. Sometimes negotiations go fast and sometimes they go slow.

It is very important that you be patient during the time we are representing you in your claim. If you become anxious or encounter problems, please let us know your concerns immediately. If you do not tell us, then we can’t help. We promise to be honest with you and tell you the legal implications and consequences of decisions that need to be made concerning your case. We will tell you what you need to hear and not necessarily what you want to hear so that your decisions can be made based on accurate information and reason.